FAQ
Here is a comprehensive, detailed, and persuasive Frequently Asked Questions (FAQ) page designed to overcome objections and build trust for your high-ticket custom art business.
You can copy and paste this directly into your Shopify Pages > FAQ section.
FREQUENTLY ASKED QUESTIONS
GENERAL & ARTISTIC PROCESS
Q: Is this actually hand-written, or is it a computer font? A: This is absolutely not a computer font or an AI-generated script. Every single order begins as a blank sheet of paper. The artist hand-letters your specific names, dates, or vows using a traditional dip pen and premium pigment ink. We capture the natural flow, pressure variations, and unique soul of human handwriting. Once the piece is written, it is digitized at ultra-high resolution (1200 DPI) to create a museum-quality print that looks identical to the original.
Q: Why do you digitize the art instead of sending the original? A: We digitize the artwork for two main reasons: Longevity and Durability. Original ink on paper is fragile; it is susceptible to fading in sunlight, humidity damage, and yellowing over time. By digitizing the artwork and printing it using Giclée technology on archival matte paper, we ensure your masterpiece remains sharp, high-contrast, and fade-resistant for over 100 years. This process gives you the authentic aesthetic of a handmade commission with the archival standards of a museum print.
Q: Can I see a preview/proof before you print it? A: To ensure our fast turnaround times, we do not provide digital proofs for approval before printing. However, please trust the artist’s expertise. We have lettered thousands of names and understand how to balance spacing and flourishes to ensure your piece looks elegant and professional.
Q: Can I choose a different font style? A: Since we do not use "fonts," we do not have a drop-down menu of typefaces. You are commissioning the artist's specific signature calligraphy style, which you can see in the product photos. This style is a blend of modern and classic copperplate calligraphy, designed to be timeless.
SHIPPING & DELIVERY
Q: How long will it take to receive my order? A: Because every piece is made-to-order, our process has two stages:
-
Creation Phase (2-4 Business Days): The artist hand-writes, digitizes, and formats your design.
-
Shipping Phase (3-5 Business Days): Once printed and framed, your order is shipped via standard US carriers. Total estimated delivery time is typically 5-9 business days from the moment you place your order.
Q: Do you ship internationally? A: Currently, we ship exclusively within the United States to ensure the fastest delivery times and highest quality control standards.
Q: How can I track my order? A: As soon as your art is framed and packed, you will receive an automatic Shipping Confirmation email containing your tracking number. Please allow up to 24 hours for the tracking link to update in the carrier's system.
PRODUCT QUALITY & MATERIALS
Q: What kind of paper do you use? A: We use a premium 200gsm (80 lb) Archival Matte Paper. It is acid-free, thick, and has a smooth, uncoated finish that feels luxurious to the touch. It is specifically designed for fine art reproduction to ensure deep blacks and sharp details.
Q: Tell me more about the frames. A: Our frames are crafted from high-density, sustainably sourced wood composite materials with a premium satin finish. We choose this material because it is lightweight, durable, and resistant to warping caused by humidity changes.
-
Colors: Available in Black and Natural Oak finish.
-
Protection: Fitted with a crystal-clear, shatterproof plexiglass front (safer than glass for shipping).
-
Ready to Hang: All framed orders arrive with hanging hardware already attached.
Q: Does the framed option include a mat (paspartu)? A: Yes! All of our framed prints come with a premium, acid-free white mat board with a precision bevel cut. This gallery-style border adds depth to the artwork and gives it a sophisticated, high-end look.
PERSONALIZATION & ORDERS
Q: I made a spelling mistake in my order! Can I change it? A: We start working on designs very quickly. If you notice a typo, please email us at [support@perlavitagallery.com] within 2 hours of placing your order. After this window, the design process has likely begun, and changes may not be possible.
Q: Do you spell-check my entry? A: No. We hand-write exactly what you type in the personalization box, including capitalization and dates. We are not responsible for replacements due to customer input errors, so please double-check your spelling before adding to cart.
Q: Can I cancel my order? A: You may cancel your order for a full refund within 2 hours of purchase. After that, your unique custom piece enters production and cannot be cancelled.
RETURNS & DAMAGES
Q: What is your return policy? A: Because every item is custom-made specifically for you with your personal names/dates, we cannot accept returns or exchanges for "change of mind." Custom artwork cannot be resold.
Q: My frame arrived damaged/broken. What do I do? A: While we pack everything in shatterproof packaging, accidents can happen during transit. We have a 100% "Perfect Art" Guarantee. If your order arrives damaged, broken, or with a printing error, you do not need to return it. Simply email us a photo of the damage within 48 hours of delivery, and we will send a FREE replacement immediately.
Q: My package says "Delivered" but I can't find it. A: Please check around your property and with neighbors first. Wait 24 hours, as carriers sometimes mark items as delivered early. If it is still missing, please contact us so we can assist you in filing a claim or arranging a replacement.